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Understand your customers

Our goal at InterQ is to help you understand your customers so that you can learn how they use your products, interact with your digital touchpoints, and incorporate your brand into their lives.

Our Approach

Beyond statistics and data

Your customers are more complex than Big Data and statistics suggest. Customers want to be heard, and it is only through interviewing and observation that we can truly see the reasoning behind your data. Using qualitative market research, which includes methods such as focus groups, in-depth interviews, and mobile ethnographic research, we give you a full picture of your customers and clients.

What We Do

Real-world product concept testing

Whether you’re trying to understand how people interact with your brand digitally, or how complex sales decisions are made in B2B environments, we’ll tailor a study to illuminate the process.

Qualitative Research

Numbers and data (especially Big Data) are prolific these days. But numbers can only tell you so much. They don’t give you opinions. They don’t help you understand perceptions, nuances in opinions, or habits. Qualitative research does.

Quantitative Research

As a supplement to qualitative research, we often include quantitative research. We conduct surveys with a large sample of your customers and use national databases, including MRI, to add statistical relevance to our findings.

Customer Journey Mapping

Using in-person interviews and online technology, we map each touchpoint your customers go through. Whether you’re in B2B or B2C, our process will unlock the digital and in-person journeys that lead to conversions, helping you maximize the customer experience.

Millennial Market Research

With a custom study design and our own proprietary data, we’ll give you insights into the Millennial marketplace — whose annual spending is now at $50 billion.This generation is one of the most influential cohorts for brands to understand.

Testimonials

I had the pleasure of working with Joanna and the InterQ team on a strategically important project that involved focus groups across the U.S. and U.K.  The execution was flawless and Joanna’s presentation on key findings and analysis was very insightful and helpful in optimizing our messaging and strategy.

Juniper Networks

We’ve worked with InterQ on two research projects. They did phenomenal, thoughtful work on both. On one project, the research uncovered two insights that enabled us to overcome objections to a new product. We look forward to working with InterQ again.

Castlight Health

The team at InterQ are a pleasure to work with. They’re professional, timely, and work hard to deliver exactly what we need.

SurveyMonkey

The InterQ team is fast, responsive, and effective. We can always count on them for research participants who go beyond the expected and help us challenge our thinking.

Boston Consulting Group Digital Ventures

Working with InterQ gave us incredibly useful information on how our product is being perceived by our target audience, and helped us to better direct our marketing strategy and product definition. Working with InterQ was always a great pleasure. I can’t recommend InterQ enough!

ViMi Technologies, Israel

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