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Understand your customers

Our goal at InterQ is to help you understand your customers so that you can learn how they use your products, interact with your digital touchpoints, and incorporate your brand into their lives.

Our Approach

Beyond statistics and data

Your customers are more complex than Big Data and statistics suggest. Customers want to be heard, and it is only through interviewing and observation that we can truly see the reasoning behind your data. Using qualitative market research, which includes methods such as focus groups, in-depth interviews, and mobile ethnographic research, we give you a full picture of your customers and clients.

What We Do

Tech-Industry Market Research

InterQ specializes in market research for the tech industry. From the world’s largest tech brands to new startups, we cover both consumer and B2B tech products. We recruit complex titles and have deep experience in innovative and traditional technical industries, allowing us to interview intelligently and deliver impactful insights.

Qualitative Research

Numbers and data (especially Big Data) are prolific these days. But numbers can only tell you so much. They don’t give you opinions. They don’t help you understand perceptions, nuances in opinions, or habits. Qualitative research does.

Quantitative Research

As a supplement to qualitative research, we often include quantitative research. We conduct surveys with a large sample of your customers and use national databases, including MRI, to add statistical relevance to our findings.

Customer Journey Mapping

Using in-person interviews and online technology, we map each touchpoint your customers go through. Whether you’re in B2B or B2C, our process will unlock the digital and in-person journeys that lead to conversions, helping you maximize the customer experience.

Millennial Market Research

With a custom market research study design and our own proprietary data, we’ll give you insights into the Millennial marketplace — whose annual spending is now at $50 billion and growing. This generation is one of the most influential cohorts for brands to understand.

Testimonials

We just wrapped up our first project with InterQ and I would definitely recommend them. We had a super-short turnaround to work with, and they were able to get the job done in less time than planned, providing great updates along the way. The report included everything we asked for, and has been hugely helpful to us.

- Delta Airlines

We appreciated the attentiveness of the consultants at InterQ and their constant focus on meeting our expectations. Ultimately, the goal was reached, we now have a clear understanding of how to better position our brand for success.

Sonic

I had the pleasure of working with Joanna and the InterQ team on a strategically important project that involved focus groups across the U.S. and U.K.  The execution was flawless and Joanna’s presentation on key findings and analysis was very insightful and helpful in optimizing our messaging and strategy.

Juniper Networks

We’ve worked with InterQ on two research projects. They did phenomenal, thoughtful work on both. On one project, the research uncovered two insights that enabled us to overcome objections to a new product. We look forward to working with InterQ again.

Castlight Health

The team at InterQ are a pleasure to work with. They’re professional, timely, and work hard to deliver exactly what we need.

SurveyMonkey

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