We’re InterQ, a San Francisco market research firm. We specialize in qualitative, quantitative, and UX research for tech and consumer companies.

FOCUS GROUPS / IN-DEPTH INTERVIEWS / UX RESEARCH / ETHNOGRAPHIC RESEARCH / ONLINE / MOBILE / BIOMETRICS/ JOBS TO BE DONE

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Understand your customers

Our goal at InterQ is to help you understand your customers so that you can learn how they use your products, interact with your digital touchpoints, and incorporate your brand into their lives.

Discover Our Approach

Beyond statistics and data

Your customers are more complex than Big Data and statistics suggest. Customers want to be heard, and it is only through interviewing and observation that we can truly understand why consumers make the decisions they do. Using qualitative market research, which includes methods such as focus groups, in-depth interviews, and mobile ethnographic research, we give you a full picture of your customers and clients. At the end, we deliver an actionable research insights workshop, to ensure the findings are put to use.

Tap Into Market Insights

Tech-Industry Market Research

InterQ specializes in market research for the tech industry and consumer companies. From the world’s largest tech brands to new startups, we cover both consumer and B2B tech products. We recruit complex titles and have deep experience in innovative and traditional technical industries, allowing us to interview intelligently and deliver impactful insights.

Qualitative Research

Numbers and data (especially Big Data) are prolific these days. But numbers can only tell you so much. They don’t give you opinions. They don’t help you understand perceptions, nuances in opinions, or habits. Qualitative research does, and it’s the foundation of our process.

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Quant Research

Along with qualitative research, we often include quantitative research. We conduct surveys with a large sample of your customers and use national databases, including MRI Simmons and social listening tools, to add statistical relevance and additional insights.

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Customer Journey Mapping

Using in-person interviews and online technology, we map each touchpoint your customers go through. Whether you’re in B2B or B2C, our process will unlock the digital and in-person journeys that lead to conversions.

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Jobs to Be Done

InterQ uses a Jobs to Be Done framework to help companies innovate and develop products that satisfy customers’ core needs better and less expensively. We use a proven methodology that combines qualitative and quantitative methods.

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Testimonials

We worked with InterQ to get a general sense of the firm’s position in the market and audience perceptions. What we got was a thorough and actionable understanding not just of where we stand, but what our potential partners truly want from us, how we can reach them, and – most importantly – actions we can take to move both qualitative and quantitative benchmarks. InterQ’s team is meticulously organized, attuned to sharing non-obvious insights, and so fast. We feel so fortunate to have worked with them on this foundational project!

-Emergence Capital

We had the pleasure of working with InterQ on a topic that is highly relevant to the automotive and technology industry. Joanna and her team were incredibly efficient and brought insightful perceptions to our project. They’re a very hard working team who get the job done!

-Audi

We just wrapped up our first project with InterQ and I would definitely recommend them. We had a super-short turnaround to work with, and they were able to get the job done in less time than planned, providing great updates along the way. The report included everything we asked for, and has been hugely helpful to us.

– Delta Air Lines

We appreciated the attentiveness of the consultants at InterQ and their constant focus on meeting our expectations. Ultimately, the goal was reached, we now have a clear understanding of how to better position our brand for success.

Sonic

I had the pleasure of working with Joanna and the InterQ team on a strategically important project that involved focus groups across the U.S. and U.K. The execution was flawless and Joanna’s presentation on key findings and analysis was very insightful and helpful in optimizing our messaging and strategy.

Juniper Networks